Shipping and Returns
Customer Satisfaction Guarantee
At Nutrients Solutions™, one of our top priorities is to ensure that our customers are completely satisfied with their orders. While we do our best to provide high-quality, top-of-the-line supplements, we understand that different people have different expectations. If you are not fully satisfied with your purchase, please see our Returns Policy.
Shipping & Delivery
Please be assured that your items will ship out within two days of purchase unless your order contains items that are on backorder. In the case of a backordered item, we will contact you to determine an appropriate shipping schedule. For shipping itself you should expect the Shipping Carrier to take up to 5 additional business days to deliver your package. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx.
As soon as you place your order, you will receive an e-mail confirming your order. This means that we have received your order and have pre-authorized your credit card for the purchase. If your item(s) are available for immediate shipment (within 2 business days), we will process the charges and submit the order for shipment.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com.
We ship our products Monday through Friday. All orders will be processed and shipped within 24 hours (except holidays and weekends). Orders submitted on holidays or weekends will be processed on the next open business day. All orders, unless otherwise noted, will be shipped via USPS First Class or Priority Mail. We provide delivery confirmation on all orders. Delivery times will differ by district. It takes roughly five to seven business days from the time your order leaves our processing center.Please allow an additional two to three days for delivery orders shipped to Alaska and Hawaii.
Incorrect Shipping Address
During checkout you certify you are providing the correct shipping address. Please be sure to check your shipping address for errors before processing any orders. Nutrients Solutions will not be held responsible for products shipped to the wrong address due to input errors.
If a package is returned due to an incorrect or incomplete shipping address provided by you, you will be responsible for the return shipping cost, as well as the re-delivery cost. Nutrients Solutions™ is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. If the order has not shipped by the time you contact us, we will be able to alter the address.
Lost or Stolen Packages
Nutrients Solutions™ cannot be held responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. If you think your package has been misplaced, contact us. We will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. Again, Nutrients Solutions™ is not responsible for lost or stolen merchandise.
We make every effort to safely secure and ship your order, but understand that, on rare occasions, merchandise can be damaged in transit. Please inspect the packaging of your item(s) when they arrive. If you notice any damage(s) you should make note of it when signing for delivery. If your item(s) does arrive damaged during the delivery, please report it immediately to our Customer Service Department and send photos of the damaged item(s) to firstname.lastname@example.org so that a representative can contact you to provide you with a resolution to the problem. DO NOT DISPOSE OF ANY DAMAGED PRODUCTS OR PACKAGING until you have contacted Customer Service for instructions as we may require return of the damaged goods. Any claims for shortage or damage must be made within 5 days of receipt of goods.
In the event that you receive the wrong item, please email Customer Service at CustomerServices@NutrientsSolutions.com, or call us during our standard business hours: Monday-Friday 9am-6pm EST.
All orders, unless otherwise noted, will be shipped DHL, UPS, FedEx, United States Postal Service Priority International or Express Mail International. Tracking numbers will be given, but remember tracking information will not be available until after the package is delivered. Shipping rates are subject to adjustment based on international locations. Before you place your order, please be sure of your local customs laws concerning the shipment of our products. Each country has different laws and regulations about buying products from other countries. It is your responsibility to know if your country’s Customs Department permits the shipment of our products and what the duties or tariffs may be upon delivery.
Nutrients Solutions will not knowingly ship any products to any countries that may require any type of license and will not be held responsible or liable for any problems that result at your local customs office. We cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine fees, or package-warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly for them. It is your responsibility to look into your country/local policies of taxes and duties, and to abide by those. We cannot provide a refund for the shipping of any package if you refuse it or if it is refused/seized by customs due to regulations, taxes, duties or any other reason not delivered unless returned to us. By ordering from our site, you are stating that you agree to our shipping policy and terms of condition.
International PO Boxes: You must provide a street address for shipping. We cannot ship to P.O. Boxes outside of the United States.
Nutrients Solutions™ stands behind every product we offer. Although a large majority of consumers love our products, we know that this is not always the case. To be considered for a refund, the return must be requested within 14 days of delivery. Our return policy lasts 14 days. You may return your orders within (14) days of your delivery. If 14 days have gone by since the date of delivery, we will not be able to offer you a refund or exchange.
Customer refunds take between seven (7) to fourteen (14) business days from the day we receive the product. Please note that we may not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.We recommend that you purchase package tracking to ensure the products are successfully delivered to the specified address.Any item that appears to be purchased from an unauthorized seller will not be accepted.
You must return the product within the specified period of time, along with all original packaging, manuals, and other accessories and documentation which may have been included in the original shipment; the receipt; and a note containing your name, address and reason for return.
Here's how to request a refund:
Please email CustomerService@NutrientsSolutions.com and let us know you would like a refund.
Please provide the following:
- Your name, order number, and the items you want to return.
- A note with the reason that you are requesting a refund.
- Our team will review your request and provide you with a refund authorization number (RA#) and provide instructions for shipping your return product and issue you a full refund (less any shipping fees or special services).
- You may also request a refund by calling our Customer Service team at (877) 588-NUSO.
Nutrients Solutions™ reserves the right to require proof of purchase for any refund requested. Refund is for cost of the merchandise returned. Taxes or shipping charges are not refunded. A restocking fee will be assessed for all returned items; this will be deducted from the total refund/store credit being issued:
- 20% restocking fee for returned supplements
- $12.00 restocking fee for returned apparel
All apparel items are non-refundable. Returned apparel will only qualify for an exchange or Nutrients Solutions™ store credit. All returned apparel items must be unworn, unwashed, and in the original packaging to be considered for an exchange/store credit.
Credit card orders will be refunded to the card used for your most recent purchase of each specific item. PayPal orders will be refunded via PayPal.
There will be a $10.00 per unit cancellation charge once the unit(s) is ordered, but has not shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges plus restocking fees. Refunds will only be issued to the original credit card that you use when placing your order.
3rd Party Retailers
This return policy only applies to products or items purchased through NutrientsSolutions.com. All products purchased through 3rd Party Retailers (ex. Amazon, EBay) other than directly through NutrientsSolutions.com is subject to the return policies of the retailer where the items were purchased. Please contact them for your refund, as their own return policies will apply.
Customer Satisfaction Guarantee
At Nutrients Solutions™ we are supremely confident that you’ll love our products. We receive a countless number of testimonials from satisfied customers every day. If, for whatever reason, you are not satisfied with any product bearing our name, simply return it to us with your receipt for a quick & courteous refund.
Change to Our Return Policy
We reserve the right, in our sole discretion, to change our return policy at any time, by posting revised terms to our Return Policy. It is your responsibility to check periodically for any changes we may make to this policy. Your continued use of the Services following the posting of changes to this policy or other terms means you accept the changes.
Last Updated: July 7, 2017